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Complaints Data

Our response to complaints

We make sure that we respond to and resolve customer complaints quickly and fairly. And we're happy to show you how we do this. See the table below for more information.

HomeServe Membership Limited

Period covered in this report: 1 January 2024 - 30 June 2024

Number of complaints opened by volume of business  
Product/service grouping
Provision (at reporting period end date)
 
Intermediation (within the reporting period)
 
Number of complaints opened
 
Number of complaints closed
 
Percentage closed within 3 days
 
Percentage closed after 3 days but within 8 weeks
 
Percentage upheld
 
Main cause of complaints opened
 
Banking and credit cards - - - - - - - -
Home finance - - - - - - - -
Insurance and pure protection N/A 3.66 2,864 2,744 18% 81% 33% Other general admin / Customer service
Decumulation and pensions - - - - - - - -
Investments - - - - - - - -
Credit related N/A
 N/A 1 1 N/A 100% 0% Unclear guidance / arrangement