Help & Advice

If you have a Boiler Service included in your policy, we'll contact you each year to arrange this.

In your first year as a HomeServe customer we’ll carry out your boiler service at the same time as performing your boiler health check. Appointments are carried out Monday to Friday, 9am to 5pm, excluding bank holidays. If you're a landlord, this will also include your Gas Safety Inspection.

When the time comes for your cover/plan to renew, you may notice that your annual premium has changed. We review all cover/plan prices each year to reflect any changes to business costs. We also take your claim history into consideration.

You may notice different prices on our website - these are introductory offers for new customers. If you'd like to discuss your premium please call us on 0330 0247 002*.

To update your marketing preferences or to remove yourself from HomeServe’s emails/mailings/SMS/phone calls, please contact us.